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Client Support Specialist (SaaS)

Remote, Remote
Customer Service Specialist 

My client is part of Alpine SG, a rapidly growing group of market-leading vertical SaaS companies backed by Alpine Investors. They are seeking a proven project manager to join their growing team. 

Job Description

Play a critical role in taking a rapidly growing business in a dynamic industry to the next level. We need a process-driven, empathic, and critical thinking Customer Service Specialist to help us better serve our customers and scale our internal support processes and the team as we continue to grow

Pay & Benefits:

  • $45,000- 455,000
  • 100% remote company
  • Opportunity to be part of a high-growth success story
  • Mentorship
  • Broad exposure across Customer Support, Success, and Implementation 
  • Medical and Dental Benefits
  • 401K benefits
  • Paid time off (PTO)


  • Maintain and enhance strong customer relationships by providing quick, helpful insights to key projects
  • Communicate thoughtful, customized solutions that help customers solve problems and grow
  • Triage support tickets, managing our first response and routing them to the proper team members
  • Manage projects end to end and prioritize projects/tickets by urgency, technical difficulty, and more
  • Identify customer needs, help customers use specific features, and lead special training projects
  • Update internal resources with technical documentation and inform customers about new features, functionalities, and training/product resources 
  • Help us streamline and automate our support processes to scale our team more effectively as we grow
  • Show composure, resilience, empathy, and flexibility as customer needs evolve
  • Become a trusted advisor/consultant to our customers by solving their problems
  • Share customer insights and feedback across Sales, Product, and Customer Experience


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