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Strategic Account Manager

Remote, Remote · Sales
Strategic Account Manager – Work remotely from anywhere in U.S. 

My client is part of Alpine SG, a rapidly growing group of market-leading vertical SaaS companies backed by Alpine Investors. They are seeking a proven sales/ account management professional to step into a Strategic Account Manager role within their growing team. 


Compensation:
•    $70-90K Base Salary (DOE) + Variable 
•    Work remotely from home anywhere in the United States
•    401(k) Match
•    Medical, dental and vision healthcare coverage

Your Role:
You will play a critical role in taking a rapidly growing business in a dynamic industry to the next level. We need a process-driven, adaptable, and organized Account Manager to help us strengthen strategic relationships and support our customers through pivotal business decisions and projects. 

Daily Responsibilities:
  • Project manage strategic customer initiatives – scope and design projects, identify resources needed to deliver results, and keep projects on track
  • Support onboarding process design of enterprise customers and customers in strategic new markets 
  • Collaborate across Sales, Product, Customer Success, and Engineering to deliver results for customers and help them grow
  • Become a trusted advisor/consultant to our customers by solving their problems 
  • Keep strategic onboardings and relationships on track
  • Manage external vendors for product implementations
  • Share customer insights and feedback across Sales, Product, and Customer Success

Experience:
  • 1-3 years of account management experience or similar support, project manager, or sales role
  • Strong understanding of process development and cross-functional project management
  • Demonstrated ability to explain complex issues clearly and manage expectations
  • Excellent listening, oral, and written communication skills
  • B2B SaaS and/or startup experience (preferred)

Characteristics:
  • Hungry. You’re driven to make a big impact and grow your career at a high-growth startup
  • Process-driven. You’re a systems-level thinker and can build and streamline processes
  • Empathetic. You love people, are curious about their needs, and have a strong desire to help them
  • Problem Solver. You have the ability to think critically and solve customers’ problems
  • Communicator. You’re an excellent communicator, your emails and calls are clear and compelling
  • Adaptable. You’re self-sufficient, self-aware, resourceful, and open to feedback and development
  • Ownership mentality. You take responsibility and love accountability and growth
  • Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup
  • Proven. You’ve developed a track record for exceeding expectations
  • Team Player. You work collaboratively and energetically
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