Strategic Account Manager – Work remotely from anywhere in U.S. 

My client is part of Alpine SG, a rapidly growing group of market-leading vertical SaaS companies backed by Alpine Investors. They are seeking a proven sales/ account management professional to step into a Strategic Account Manager role within their growing team. 


Compensation:
•    $70-90K Base Salary (DOE) + Variable 
•    Work remotely from home anywhere in the United States
•    401(k) Match
•    Medical, dental and vision healthcare coverage

Your Role:
You will play a critical role in taking a rapidly growing business in a dynamic industry to the next level. We need a process-driven, adaptable, and organized Account Manager to help us strengthen strategic relationships and support our customers through pivotal business decisions and projects. 

Daily Responsibilities:

• Project manage strategic customer initiatives – scope and design projects, identify resources needed to deliver results, and keep projects on track
• Support onboarding process design of enterprise customers and customers in strategic new markets 
• Collaborate across Sales, Product, Customer Success, and Engineering to deliver results for customers and help them grow
• Become a trusted advisor/consultant to our customers by solving their problems 
• Keep strategic onboardings and relationships on track
• Manage external vendors for product implementations
• Share customer insights and feedback across Sales, Product, and Customer Success

Experience:

• 1-3 years of account management experience or similar support, project manager, or sales role
• Strong understanding of process development and cross-functional project management
• Demonstrated ability to explain complex issues clearly and manage expectations
• Excellent listening, oral, and written communication skills
• B2B SaaS and/or startup experience (preferred)

Characteristics:

• Hungry. You’re driven to make a big impact and grow your career at a high-growth startup
• Process-driven. You’re a systems-level thinker and can build and streamline processes
• Empathetic. You love people, are curious about their needs, and have a strong desire to help them
• Problem Solver. You have the ability to think critically and solve customers’ problems
• Communicator. You’re an excellent communicator, your emails and calls are clear and compelling
• Adaptable. You’re self-sufficient, self-aware, resourceful, and open to feedback and development
• Ownership mentality. You take responsibility and love accountability and growth
• Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup
• Proven. You’ve developed a track record for exceeding expectations
• Team Player. You work collaboratively and energetically